Privacy Policy

At BALMORIS, we hold your privacy and data security in the highest regard, in keeping with the premium standard of our brand. We are committed to protecting your personal information in full compliance with U.S. state privacy laws (including the California Consumer Privacy Act/CCPA) and the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit balmorisofficial.com (the “Website”). By accessing or using our Website, you agree to the terms of this Privacy Policy.
 

Information We Collect

We may collect the following types of information to provide and improve our luxury retail and client services, limited exclusively to data necessary to fulfill our obligations to you:
 

Personal Information

 When you place an order, contact us, create an account, or interact with our Website, we may collect:
  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order and transaction details (including size preferences, purchase history, and custom order specifications)
  • Any additional information you provide in your communications with us (e.g., warranty claims, tailoring requests)
     

    Note: We do not process, store, or have access to any payment card or bank account details, as all COD payments are handled exclusively by our authorized third-party logistics and delivery partners.

 

Non-Personal Information

We may automatically collect certain non-personal information when you visit our Website, including:
  • IP address
  • Browser type and version
  • Device information and operating system
  • Pages visited, time spent on the Website, and user behavior data
     

    This information is used exclusively for analytics, website security, and performance optimization purposes, to enhance your client experience.

 

How We Use Your Information

We use the information we collect solely for the following legitimate business purposes:
  • Process, fulfill, and manage your orders and custom requests
  • Communicate with you about your purchases, order updates, shipping notifications, inquiries, and support requests
  • Provide personalized client support, including return/exchange assistance, warranty service, and tailoring guidance
  • Improve our products, services, Website functionality, and client experience
  • Detect and prevent fraud, unauthorized activity, or security breaches
  • Comply with legal obligations under U.S. and EU law, including tax, accounting, and warranty requirements
  • Send you optional marketing, new collection launches, and exclusive client event communications (you may opt out of these at any time)
 

Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
  • Remember your preferences and settings during your visit
  • Analyze Website traffic, performance, and user behavior
  • Improve Website functionality and personalized client experience
     

    You may choose to disable cookies through your browser settings at any time; however, some core features of the Website may not function properly if cookies are disabled.

 

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for commercial purposes. We may share your information only with the following trusted parties, under strict data protection and confidentiality obligations:
  • Trusted third-party service providers required to fulfill your order (such as shipping carriers, logistics partners, and IT service providers), who are contractually required to handle your information securely and in full compliance with applicable U.S. and EU privacy laws
  • Legal authorities when required by law, to protect our legal rights, property, or safety, or to comply with a valid legal request or court order
     

    All third parties are prohibited from using your personal information for any purpose other than the services we have contracted them to provide.

 

Data Security

We implement robust, industry-leading administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your data with the highest security standards for luxury retail, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
 

Your Rights

Depending on your location, you have the following rights regarding your personal data:
 

For EU Users (Under GDPR)

You have the right to:
  • Access the personal information we hold about you
  • Request correction of inaccurate, incomplete, or outdated personal data
  • Request deletion of your personal data, where applicable under the law
  • Restrict or object to the processing of your data for legitimate purposes
  • Receive your personal data in a machine-readable format (right to data portability)
  • Withdraw consent at any time, where processing is based on your consent
     

    To exercise these rights, please contact us at support@balmorisofficial.com. We will respond to all valid requests within 30 days, in full compliance with GDPR requirements.

 

For U.S. Users (Under CCPA/CPRA)

You have the right to:
  • Access the personal information we hold about you
  • Request deletion of your personal information
  • Opt out of the “sale” of your personal information (we do not sell your data)
  • Receive non-discriminatory treatment for exercising your privacy rights
     

    To exercise these rights, please contact us at support@balmorisofficial.com.

 

Third-Party Links

Our Website may contain links to third-party websites (e.g., carrier tracking portals, secure payment platforms). We are not responsible for the privacy practices, content, or policies of those external sites. We encourage you to review the privacy policy of any third-party website you visit.
 

Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take immediate steps to permanently delete that information.
 

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on the Website. We will notify you of material changes to this policy via email or a prominent notice on our Website prior to the changes taking effect.
 

Contact Information

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact our dedicated data protection team at: support@balmorisofficial.com
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