Return & Exchanges

At BALMORIS, we are committed to ensuring your complete satisfaction with every luxury garment and timepiece you purchase from us. If your purchase does not meet your expectations, we offer a seamless, client-centric return & exchange policy, fully compliant with U.S. federal and state consumer protection laws and EU distance selling regulations.
 

Return Eligibility

To be eligible for a return or exchange, your items must meet the following criteria, specific to our luxury product categories:
  • Apparel (formal business suits, dress shirts, smart-casual menswear): Items must be returned within 30 calendar days of delivery for U.S. orders, and 14 calendar days of delivery for EU/European orders (in line with the EU 14-day cooling-off period). Items must be unused, unworn, unwashed, unaltered, and in their original, pristine resalable condition, with all original tags, labels, garment bags, and packaging fully intact. Items with signs of wear, stains, creasing from improper storage, tailoring/alterations, or damage will not be accepted.
  • Watches (formal mechanical & quartz dress watches): Items must be returned within 30 calendar days of delivery for U.S. orders, and 14 calendar days of delivery for EU/European orders. Items must be unworn, with all protective films, original manufacturer packaging, warranty cards, instruction manuals, and tags fully intact and unopened. Watches with scratches, signs of wear, removed protective seals, adjusted bracelet links, or any signs of tampering will only be accepted for returns due to verified manufacturing defects.
 

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:
  • Custom-tailored, made-to-measure, or personalized items
  • Clearance, final sale, or limited-edition pieces
  • Gift cards or digital store credit
  • Undergarments, socks, and intimate apparel (for hygiene reasons)
  • Watches that have been worn, altered, or have had their protective seals removed (excluding verified defective items)
  • Items returned without prior written authorization from our client support team
 

How to Initiate a Return or Exchange

To request a return or exchange, contact our dedicated client support team at: support@balmorisofficial.com

Include the following required information in your email:

  • Your full order number
  • The specific item(s) you wish to return or exchange
  • A detailed reason for your return or exchange
  • Clear, high-resolution photos of the issue (for defective, damaged, or incorrect items)
     

    Our client support team will review your request within 2 business days and provide step-by-step return instructions and a prepaid shipping label (for brand-caused issues) if your request is approved. Unauthorized returns sent without prior approval will not be processed, and may be returned to sender at your cost.

 

Return Shipping

  • Clients are responsible for return shipping costs for all non-quality-related returns (e.g., incorrect size, change of mind, style preference).
  • BALMORIS will cover all return shipping costs for defective, damaged, or incorrectly shipped items, via a prepaid shipping label provided by our team.
  • We require the use of a trackable, fully insured shipping service for all returns. BALMORIS is not responsible for lost, stolen, or damaged return shipments in transit.
 

Exchanges

 
  • Exchanges are subject to product availability at the time of return processing.
  • If the requested exchange item (size, color, style) is out of stock or discontinued, a full refund will be issued instead.
  • Shipping fees for outgoing exchange items will apply for non-quality-related exchange requests.
 

Refunds

  • Once your return is received and inspected by our quality control team, we will notify you of the approval or rejection of your refund via email within 3 business days.
  • Approved refunds for COD orders will be processed via secure bank transfer or digital payment to the account details you provide to our team.
  • Refund processing time is 5–7 business days for U.S. orders, and 5–10 business days for European orders, depending on your bank or payment provider’s processing schedule.
  • Original shipping fees are non-refundable unless the return is due to a BALMORIS error (defective, damaged, or incorrectly shipped items).
 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the shipping packaging, shipping label, and the item issue. We will resolve the matter as quickly as possible via complimentary replacement, exchange, or full refund, with no additional costs to you.
 

Warranty for Timepieces

All BALMORIS watches include an international manufacturer’s warranty. For warranty claims beyond the initial return window, please contact our support team with your order details and warranty information, and we will guide you through the warranty service process.
 

Important Notes

  • BALMORIS reserves the right to update or modify this policy at any time, in full compliance with U.S. and EU consumer protection laws.
  • We reserve the right to refuse returns that do not meet the eligibility criteria outlined above.

SHOPPING BAG 0