Shipping Policy
This Shipping Policy details the processing, delivery, and handling of all BALMORIS orders, designed to deliver your luxury goods with the utmost security, reliability, and care to destinations across the United States and Europe.
Order Processing Time
- All valid COD orders are processed and dispatched within 1–3 business days after order validation.
- Orders are not processed or shipped on weekends, U.S. federal public holidays, or major EU public holidays.
- For made-to-measure or custom-tailored items, a separate production and delivery timeline will be provided to you at the time of order, and we will keep you updated at every stage of production.
- During peak seasons (holiday gifting periods, new collection launches), processing times may be extended. We will notify you of any delays via email in advance.
Shipping Destinations
We currently ship to:
- The entire United States (including Alaska, Hawaii, and PO Boxes via USPS)
- All European Union (EU) member states, plus the United Kingdom, Norway, Switzerland, and Iceland
If your country or region is not available at checkout, please contact us at support@balmorisofficial.com for specialized delivery assistance.
Shipping Rates & Complimentary Shipping
- Shipping fees are calculated and displayed at checkout based on your delivery location, order weight, and selected shipping method.
- Complimentary Premium Shipping: We offer free premium tracked shipping on all U.S. orders over $250 USD, and all EU orders over €250 EUR.
- For non-EU European countries, any applicable customs duties, import taxes, or clearance fees are the sole responsibility of the client. BALMORIS is not liable for these additional charges.
Estimated Delivery Time
Estimated delivery times vary by destination (after dispatch):
- United States (Contiguous): 2–5 business days via premium tracked shipping
- United States (Alaska, Hawaii, PO Boxes): 5–10 business days
- European Union Member States: 3–7 business days via premium tracked shipping
- Non-EU European Countries: 7–15 business days
Delivery times are estimates only and are not guaranteed, subject to carrier operations, transit conditions, and customs processing.
Order Tracking
Once your order has been dispatched, a shipping confirmation email with a live tracking number and delivery updates will be sent to the email address provided at checkout. Our client support team is also available to provide real-time tracking updates on request.
Shipping Delay
BALMORIS is not responsible for shipping delays caused by:
- Carrier delays, operational disruptions, or service issues
- Extreme weather conditions, natural disasters, or force majeure events
- Customs or border control inspections and processing delays
- Incorrect, incomplete, or undeliverable shipping addresses provided by the client
Address Accuracy
Please ensure that your shipping address is accurate, complete, and includes all required details (apartment/suite number, building access codes, postal/zip codes, etc.). BALMORIS is not responsible for orders delivered to incorrect addresses provided at checkout, and any re-delivery, return, or restocking costs will be your responsibility.
Lost or Stolen Packages
- BALMORIS is not responsible for lost or stolen packages once the carrier confirms successful delivery to the address provided at checkout.
- If your package is marked as delivered but not received, please contact the carrier directly to file a claim and investigate the delivery. Our support team will assist with providing additional shipping details and documentation for your claim.
Damaged Packages
If your order arrives with visible external damage to the shipping package, please note the damage with the carrier upon delivery and contact us within 48 hours of delivery with clear photos of the package, shipping label, and item damage so we can assist you promptly.
Contact Information
For all shipping-related questions, please contact us at: support@balmorisofficial.com